Last updated: November 5, 2026. How cancelling, renewals and refunds work for eMarketInsight plans and credit packs. Payments are handled by Stripe, in US dollars.
Cancelling a plan
- Open Billing in your dashboard and choose Cancel plan next to your renewal date. Stripe's page asks you to confirm once. No email or call is needed.
- Your plan keeps working until the end of the month or year you already paid for. Nothing more is charged, and the account then moves to the Free plan.
- We email you a confirmation with the end date. Until that date, Keep plan on the same page undoes the cancellation.
- Credits you bought in a pack stay on your account after a plan ends. They never expire.
Renewals
- Monthly plans renew every month and yearly plans every year, on the date shown under Billing. Every renewal is followed by an emailed receipt.
- Yearly plans still refresh their credits every month. Unused monthly credits do not roll over.
- If a renewal payment fails, we email you a link to pay the invoice or update your card. If it keeps failing, the plan ends and the account moves to Free; credits you bought stay yours.
Refunds
- To ask for a refund, write to us from the contact page with the email of your account and the payment. A person reads every request and replies by email.
- Refunds go back to the card or payment method you paid with, never as credits. You get an email when a refund is issued, and banks usually show it within 5 to 10 business days.
- When a credit pack is refunded in full, the credits it added are taken back, as far as they are still unspent.
- A refund does not cancel a plan on its own. Cancel it from Billing as well, so the next renewal is not charged.
Runs that fail
When an AI report, the AI Analyst or a Studio run does not return a result, its credits go back to your balance automatically. You do not need to ask.
Questions
Write to us from the contact page. The terms of use and the privacy policy cover the rest.